Refund policy

At Sky Line Drop, we want you to feel secure and satisfied with your purchases. If, for any reason, you’re not completely happy with your order, please review our return and refund policy for details on the process and requirements.

1. Return Conditions

• You have 30 days from the date of receipt to request a return or exchange.
• The item must be in its original condition, unused, and in the original packaging.
• Returns will not be accepted for items that show signs of use, damage, or alteration.

2. Non-Returnable Items

• Items on sale or clearance.
• Customized or made-to-order products.
• Personal hygiene items, beauty products, or food items, for safety and health reasons.

3. Return Process

• Step 1: Send an email to "skylinedrop.contact@gmail.com" with your order number and a brief explanation of the reason for the return.
• Step 2: Our team will provide you with the return instructions and the address for shipping.
• Step 3: Once we receive and inspect the item, we will send you an email confirming receipt and the condition of the item.

4. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (incorrect or defective item).

5. Refunds

• Once the return is approved, your refund will be processed within 7 to 10 business days.
• Refunds will be issued via the original payment method used for the purchase.
• If the order includes items on sale or promotions, the refund will only apply to the amount paid.

6. Damaged or Incorrect Items

• If you receive a defective or incorrect item, contact our support team within 48 hours of delivery. We will request photos to verify the item’s condition, and if applicable, we will arrange for a replacement or refund.

7. Contact

If you have any questions about returns or refunds, feel free to contact us at "skylinedrop.contact@gmail.com". We’re here to help.